Shipping policy

Last Updated: September 25, 2026

At RidersEdge, we aim to process and deliver orders safely and efficiently.

Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation/payment verification.

Orders placed on Sundays, public holidays or during major promotional periods may require additional processing time.

Delivery Time

Estimated delivery within India is generally:

Metro Cities: 3–5 business days
Other Cities: 4–7 business days
Remote Locations: 5–10 business days

These timelines are estimates and not guaranteed delivery dates.

Shipping Coverage

We ship to serviceable PIN codes across India.

Availability of delivery and Cash on Delivery may depend on the customer's PIN code and our logistics partners.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment.

RidersEdge may periodically offer free shipping based on order value, products, location or promotional campaigns.

Order Tracking

Once an order has been dispatched, tracking information may be sent through email, SMS, WhatsApp and/or made available through the order tracking facility.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address, PIN code and contact number.

If you notice an error after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be modified after dispatch.

Delivery Attempts

Courier partners may make one or more delivery attempts.

If an order cannot be delivered due to an incorrect/incomplete address, customer unavailability, refusal to accept delivery or inability to contact the customer, the shipment may be returned to RidersEdge.

Damaged Package

If a package appears significantly damaged or tampered with at delivery, you may refuse delivery where appropriate and contact RidersEdge Customer Support.

For issues discovered after accepting the package, please contact us promptly with the order details and available photographs/video.

Delays

Delivery may occasionally be delayed due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier disruptions
  • Strikes
  • Government restrictions
  • Remote delivery locations
  • High-volume sale periods
  • Other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers when a shipment is delayed.

Contact

For shipping-related questions:

RidersEdge Customer Support
Email: contact@ridersedge.in

Shopify states that customers should be able to understand fulfilment/delivery timelines before completing their purchase.