Refund policy

Last Updated: September 25, 2026

At RidersEdge, we take pride in the quality, comfort, and hygiene of our products. We want every customer to have a satisfactory shopping experience. Please read our Return, Exchange and Refund Policy carefully before making a purchase.

Return Eligibility

You may request a return or exchange within 7 days from the date of delivery, subject to the conditions mentioned below.

To be eligible for a return or exchange:

The product must be unused, unworn, unwashed and in its original condition.
All original tags, labels and packaging must remain intact.
The product must not show any signs of wear, washing, alteration, damage, stains, odour or misuse.
Proof of purchase/order details may be required.

Innerwear & Hygiene Policy

For hygiene and health reasons, certain innerwear products may not be eligible for return or exchange once the product packaging/seal has been opened or the product has been tried on, except where the product delivered is defective, damaged, incorrect, or otherwise required to be accepted under applicable law.

Customers are requested to carefully verify the product, size, colour and other details before opening or using hygiene-sensitive products.

Damaged, Defective or Incorrect Products

If you receive:

A damaged product
A defective product
An incorrect product
An incorrect size or colour compared with your order
A product with missing items

please contact us within 48 hours of delivery.

We recommend taking clear photographs and an unboxing video showing the package and product, as these may help us investigate and resolve the issue faster. However, nothing in this policy limits any rights or remedies available to you under applicable consumer law.

After verification, we may arrange a replacement, exchange, return or refund, as appropriate.

Non-Returnable Products

Returns may not be accepted for:

Products that have been worn, washed or used.
Innerwear where applicable hygiene packaging/seals have been opened, except for eligible defective/damaged/incorrect-product claims.
Products damaged due to misuse or improper handling.
Products without original tags or packaging where those items were supplied with the product.
Products specifically marked Final Sale or Non-Returnable, subject to applicable law.
Gift cards, where applicable.

Size Exchanges

If you ordered an incorrect size and the product is eligible for exchange, you may contact our customer support team within 7 days of delivery.

Size exchanges are subject to stock availability and the hygiene/return eligibility requirements above.

Return Shipping Charges

For verified damaged, defective or incorrectly supplied products, RidersEdge will bear the applicable return/replacement shipping cost.

For eligible returns or exchanges requested for reasons such as incorrect size selection or change of preference, return or exchange shipping charges may be borne by the customer. Any applicable charge will be communicated before the return is processed.

Refunds

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will normally be processed to the original payment method.

For Cash on Delivery orders, we may request bank account or UPI details to process an approved refund.

After RidersEdge initiates a refund, the time taken for the amount to reflect may vary depending on the bank, card issuer, UPI provider or payment gateway.

Any original shipping/COD charges may be non-refundable where permitted by applicable law unless the return results from an error attributable to RidersEdge.

Order Cancellation

Orders may be cancelled before they are shipped/processed for dispatch.

Once an order has been shipped, cancellation may not be possible. You may contact customer support to check the available options.

RidersEdge reserves the right to cancel an order due to reasons including stock unavailability, payment verification issues, incorrect pricing, suspected fraudulent transactions, or circumstances beyond our reasonable control. Where payment has already been received for an order cancelled by us, an applicable refund will be initiated.